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 London • 1 Room
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Citadines Trafalgar Square London

4-star property
18/21 Northumberland Avenue, London, England 020 3788 4841
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4.3 out of 5
Excellent!
See all 545 ebookers Reviews

"Location good, bathroom facilities in 2 bed apt very poor " More

By a verified traveller on Mon 14 Oct 2019

Points Of Interest

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Studio

Bed Count 1 Full Bed Maximum Occupancy 3 Max
£215* Per night/room 3 Jun - 4 Jun

Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Hotel Description

The sightseeing around Citadines Trafalgar Square London gets high marks from our customers. During your stay, you're just a quick walk from Trafalgar Square. Free WiFi in public areas, a business centre and breakfast (surcharge) are available. Built in 1995, this upmarket aparthotel has 187 apartments over 8 floors. Enjoy your stay with amenities like free WiFi and a deep-soaking bath in each apartment.

  • Each apartment offers a kitchenette, a deep-soaking bath and a flat-screen TV
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a business centre and a meeting room
  • Guests really like the accommodation for the comfy beds and overall comfort
  • Just a 3-minute walk from Trafalgar Square and 7 minutes on foot from Leicester Square
  • Cats and dogs welcome for a fee (restrictions apply)

Citadines Trafalgar Square London ratings based on 545 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Citadines Trafalgar Square London

Everyone (35) Couples (180) Business (12) Family (199) Friends (97) Other (13)
2 out of 5
I would definitely say the property is a catfish compared to the pictures uploaded which I can now see have effects added to look nicer. The room we was given was very tired, could do with an uplift and the shower head wasn’t event screwed on properly. Can’t complain with the location but if you think your booking a 4* hotel as the pictures look quite luxe I would look elsewhere

Posted by on 24 Aug 2021

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Comment from Hotel Management

25 Aug 2021 by Val

Dear Mario, Thanks for staying with us. We appreciate your feedback! We will inform the maintenance manager about all mentioned issues and we will try to fix them as soon as possible. Kindly remind that as a hotel we are 3 stars and as an apartment hotel, we are 4 stars. Once again that you for your feedback and for staying at Citadines Trafalgar Square. Continue with Conversation

5 out of 5

Posted by on 1 Sep 2020

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Comment from Hotel Management

2 Sep 2020 by Al

Thank you for your rating!

3 out of 5
Location good, bathroom facilities in 2 bed apt very poor

Posted by on 14 Oct 2019

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Comment from Hotel Management

14 Oct 2019 by Al

Thank you for your comments! We take them into consideration to improve our services.

4 out of 5
This hotel is so well located that they could charge much more like their neighbors do. We really liked the fact that there is a kitchenette and an iron with board. This would be perfect for a business person who was staying for a week or more. The breakfast is also very well planned and is just as good for vegans as keto's. I will stay here again the next time I'm in London.

Posted by on 10 Oct 2019

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Comment from Hotel Management

11 Oct 2019 by Al

Thank you for your feedback. I'm delighted to read you enjoyed your stay with us! We look forward to welcoming you back again soon.

4 out of 5
Design of the en-suite I thought poor. Whb too large and far from mirror creating an awkward gap with shower glass that can’t be cleaned . Dirty tile grout. Toilet paper holder to far back, better on opposite side.

Posted by on 16 Jun 2019

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Comment from Hotel Management

17 Jun 2019 by Al

Thank you for your comments. We will take them into consideration to improve our services.

2 out of 5
The location was good. However was very disapointed to the condition of the hotel vs price.

Posted by on 7 Jun 2019

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Comment from Hotel Management

8 Jun 2019 by Al

Thank you for your comments!

5 out of 5

Awesome Location

Clean, no room service but will change towels when requested.

Posted by on 2 Dec 2015

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4 out of 5

Fantastic location!

Very central. Mini-kitchen very handy and room was spacious and clean.

Posted by on 8 Oct 2015

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5 out of 5

Perfect hotel

Just had a great stay at this stylish hotel. Room very clean and decorated beautifully. Location is great for getting around London.

Posted by on 6 Sep 2015

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5 out of 5

Girly break

the apartment was exactly what we needed, it was so close to everything we needed, the staff were lovely, the rooms were perfect if a little small although we never felt like we were on top of each other! Very very good stay!

Posted by on 23 Aug 2015

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About the Citadines Trafalgar Square London

Location 18/21 Northumberland Avenue, London, England WC2N 5EA

Property Features

A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. A library, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Citadines Trafalgar Square London. This 4-star London aparthotel is smoke free.

  • 1 building
  • 187 guestrooms or units
  • 8 levels
  • Built in 1995
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Transport

  • Train station: London Charing Cross Station (0.5 km / 0.3 mi)
  • Metro station: Embankment Station (0.3 km / 0.2 mi)

Room Amenities

Citadines Trafalgar Square London offers 187 air-conditioned accommodations with a safe and a hairdryer. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries. This London aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding and change of towels can be requested.

  • In-room kitchenette
  • Deep-soaking bath
  • Flat-screen television
  • Digital channels
  • Fridge
  • Microwave
  • Stovetop
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Free tea bags/instant coffee
  • Wardrobe or cupboard
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 88 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Eurocard and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. The property is professionally cleaned.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fees vary based on unit and length of stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15 for adults and from GBP 7.5 for children aged from 7 to 12
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Prestige Trafalgar
  • Citadines Prestige Trafalgar Aparthotel
  • Citadines Prestige Trafalgar Aparthotel London Square
  • Citadines Prestige Trafalgar Square London
  • Citadines Trafalgar
  • Trafalgar Citadines
  • Citadines Trafalgar Square London Aparthotel
  • Citadines Trafalgar Square Aparthotel
  • Citadines Trafalgar Square London
  • Citadines Trafalgar Square
  • Citadines Trafalgar Square London Hotel London
  • Citadines Hotel London
  • Citadines Trafalgar Square London England
  • Citadines Hotel London
  • Citadines Trafalgar Square London London
  • Citadines Trafalgar Square London England
  • Citadines Trafalgar Square London Aparthotel
  • Citadines Trafalgar Square London Hotel London
  • Citadines Trafalgar Square London Aparthotel London

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.